Exchange and correction policy
General Conditions
Important: Personalized products go through a virtual proof, and the order is only sent to production after that proof is approved by the customer, so no exchanges will be made afterward. Because it is a personalized product, custom-made according to the customer's instructions, exchanges are not offered, except for manufacturing defects, duly proven as follows:
Occurrences involving the exchange or return of products must ALWAYS be reported to Customer Service, by email at comercial@innovationbrindes.com.br, Monday to Friday from 9:00 AM to 4:30 PM.
When starting the return/exchange process, the customer must write on the back of the invoice being returned/exchanged the reason for the return/exchange, the name of the person returning the item, tax ID, and the date of the return.
As soon as our company receives the return, we will proceed with resending the exchange.